T: 01206 766 661 
 

FAQs 

 
WHAT PAYMENT DOES FRIPPERY USE? 
We accept all major credit cards, visa, mastercard, visa delta, solo, maestro, debit cards and cheques. 
 
IS MY PERSONAL INFORMATION KEPT SAFE? 
We consider all your information you share with us totally private an confidential. At no point will we share, rent or sell your personal information without your consent. Please refer to our private policy for more information. 
 
WHAT DOES PACKING INCLUDE? 
WHAT IF AN ITEM IS OUT OF STOCK? 
All your purchases will be beautifully wrapped in tissue paper before being securely packaged for sending. 
 
Please contact us and we will do our best to obtain the item for you or keep you informed of when it becomes available. 
 
CAN I ORDER BY PHONE? 
Yes, Please call our sales team on +44 (0) 01206 766661 
 
WHERE DO YOU SHIP TO? 
We ship to anywhere in Europe. 
 
HOW DO I RETURN OR EXCHANGE AN ITEM? 
If you are not happy with a product, please notify us within 7 days and return to Frippery, 43-45 Sir Isaacs Walk, Colchester, Essex, CO1 1JJ. Items returned in a saleable condition will be exchanged or refunded. Post and Packaging costs are not refundable. We are not responsible for return postage or packages that do not reach us. Please ask for a free certificate of postage at the Post office. 
 
WHEN CAN I EXPECT MY ORDER? 
DO YOU OFFER GIFT VOUCHERS? 
Your order will be dispatched within 7 days for next day delivery choose Express delivery. 
 
Yes, which come boxed with ribbon and can be to the value of your choosing above £10. 
 
 
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